In accordance with the relevant legal regulations, you may return your products within 10 days of receiving them without providing any reason.
The purchased product must be unused, undamaged, its packaging must be intact, and if it has accessories or gifts, it must be returned without any parts missing and in a condition suitable for resale.
There are no returns on discounted and/or promotional products. Only exchanges for size, etc., are made.
It is mandatory/necessary that the invoice issued in your name is sent back to us along with the product when shipping the item you are returning. Returns or exchanges will not be processed for products sent without their invoice. After the return process for the product is initiated under the conditions stated above and it reaches us, the compliance of the return with the conditions will be checked. For returns found to be compliant during the inspection, the refund process will be carried out within 2 business days, adhering to the original payment method. For payments made by credit card, the product price will be reflected in your account within 1-10 days, depending on your bank.
The relevant legal provisions apply to return and exchange requests made due to a defect originating from the product. You will be informed about the matter after the product has been inspected.
When your orders are delivered to you, make sure to open the package in the presence of the courier to check for any damage. In case of any damage, do not accept the product and ask the courier to draw up a report.
Return and Exchange Address
stellanonwoven.com.tr – STELLA NONWOVEN TEKSTİL SAN. TİC. LTD. ŞTİ.
Dostluk Cd. No:94/1
Büyükçekmece/İSTANBUL/Türkiye
Return and Exchange Advantages
For all your returns and exchanges, if you send them via our contracted shipping company ( *** CARGO NAME *** ), you can send them with shipping costs to be paid by the recipient. In case you send them via different shipping companies, the shipping fee will be your responsibility. Returns are not accepted for our discounted products.
This content has been translated using artificial intelligence technology.